Network/System

Support

Support Netboost Media is part of the RANK Group, a Global entertainment powerhouse. We utilize cutting edge Digital Marketing techniques across different platforms such as SEM, Web & Mobile Design, Branding, Marketing, CRM, Development, Social, etc. We’re seeking for a Junior Product Manager to join our team. Job Purpose As a Network/System & EUC Support Engineer, you will be the primary onsite IT point of contact in our Tel Aviv office, responsible for ensuring the effective day to day operation of all IT services with a focus on providing excellent customer support. You will be responsible for resolving IT support incidents and requests and will need to proactively engage with end users to provide solutions to ad-hoc IT requirements. This includes installing, maintaining, diagnosing, and upgrading all laptop/desktop, audio/visual, server and networking equipment as well as proactively monitoring and supporting local network and comms room infrastructure. You will be responsible for promptly and efficiently engaging with and assisting colleagues with IT related requests, by means of physical intervention, telephone support or via remote access all logged and tracked through a support ticketing system. You will be the primary onsite point of contact for our central Service-Desk teams and perform remote hand and eyes support when necessary.